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Delivery Information

Delivery Information

Welcome to Top Deal

Thank you for choosing Top Deal to discover and purchase amazing products. Below are the details of our delivery process and our responsibilities regarding transactions made through the platform.

Platform Responsibility

  1. Facilitator Role:

    • Top Deal is an online platform that connects customers with sellers (traders) to facilitate the buying and selling of products.
    • We provide a convenient way for customers to browse and purchase products directly from traders through our app.

  2. No Warranty or Guarantee:

    • Top Deal does not manufacture, sell, or stock products. We do not provide any warranty or guarantee for the products listed on the platform.
    • Any warranties, guarantees, or service-related issues are the sole responsibility of the respective seller or trader.

  3. No Liability for Issues with Traders:

    • We do not take responsibility for disputes, product quality issues, delays in delivery, or any other concerns related to the seller or trader.
    • Customers are encouraged to communicate directly with the trader for any inquiries or resolutions.

Delivery Process

  1. Trader Responsibility:

    • All deliveries are managed directly by the trader or their designated delivery service provider.
    • Delivery times, shipping charges, and related policies are determined solely by the trader and will be communicated during the checkout process.

  2. Tracking and Updates:

    • Once your order is confirmed, the trader will provide delivery details, including estimated delivery times and tracking information (if applicable).
    • Please contact the trader directly for updates on your order status.

  3. Delivery Issues:

    • In case of any issues with the delivery (e.g., delays, damaged products), please reach out to the trader. Top Deal is not responsible for delivery-related concerns.

Disputes and Refunds

  1. Resolution of Disputes:

    • Any disputes regarding the product, including quality, incorrect items, or non-delivery, must be resolved directly with the trader.
    • Top Deal does not mediate disputes between customers and traders.

  2. Refund and Return Policies:

    • Traders are responsible for providing their refund and return policies. Please review these policies carefully before making a purchase.
    • Any refund or return request should be directed to the trader based on their terms and conditions.

Customer Responsibility

  1. Verify Product Details:

    • Customers are advised to carefully review product descriptions, specifications, and seller ratings before making a purchase.
    • Ensure that you understand the terms of sale, including any applicable warranties or guarantees provided by the trader.

  2. Maintain Communication:

    • Keep the trader informed about any issues with the product or delivery. Clear communication helps resolve concerns promptly.

Disclaimer

Top Deal is committed to providing a seamless platform experience for both buyers and sellers. However, we emphasize that all transactions are made directly between the customer and the trader. By using our platform, you acknowledge and accept the following:

  • Top Deal is not responsible for the quality, warranty, or guarantee of any product listed on the app.
  • Any disputes, concerns, or claims related to products or transactions must be addressed directly with the trader.

For further questions or assistance, feel free to contact our support team at support@topdealjordan.com